Privacy Policy

Batuta Cúmplice – Serviços de Suporte à Gestão, Lda., a private limited company registered in Portugal under the single registration and corporate taxpayer number NIPC 516 778 188, with registered office at Rua do Giestal, n.º 14, 2.º D, 1300-276 Lisboa, Portugal, and email address batuta.cumplice@gmail.com, operating under the Sparkway brand, is responsible for the website www.sparkway.pt and is committed to ensuring the privacy and protection of the personal data of its clients, applicants, partners, and website visitors, in accordance with all applicable legal and regulatory provisions.

For the purposes of this Privacy Policy, Batuta Cúmplice – Serviços de Suporte à Gestão, Lda. is the entity responsible for the processing of personal data collected through this website, Netlify Forms, WhatsApp, and email.

The use of this website is subject to this Privacy Policy. If you do not agree with this Privacy Policy, you should refrain from submitting personal data through the website www.sparkway.pt.

Your privacy is important to us. We respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, protect, and retain your personal data, as well as the options and rights available to you regarding how your information is collected and used.

1. What type of personal information do we collect?

We may request or collect personally identifiable information when you request a service, submit a booking or information request, complete a contact form, submit an application to work as a driver, correspond with us by WhatsApp or email, or participate in any other activity related to Sparkway’s services.

The personal data collected may include:

  • name
  • email address
  • phone number or WhatsApp number
  • details of the request, booking, transfer, tour, or service requested
  • preferences or comments that you choose to share with us
  • any other information that you voluntarily include in your message

In the case of driver applications, we may also collect confirmation that the applicant has:

  • a valid driving licence
  • CMTVDE certification
  • the right to work in Portugal

At this stage, the driver application form does not request the upload of documents.

The client, applicant, or visitor decides whether to proceed with any activity in which personal information is requested. However, if you do not wish to provide the requested personal data and information, we may not be able to respond to the request, prepare a proposal, manage a booking, or review an application.

2. How do we use the information we collect?

We use the personal data collected for the following purposes:

  • to respond to requests submitted through the website, WhatsApp, or email
  • to provide information about Sparkway services
  • to prepare, manage, and follow up on booking, transfer, tour, or private transport service requests
  • to understand the client’s preferences regarding the requested service
  • to contact the client to clarify details of the request or booking
  • to review driver applications
  • to contact applicants regarding the next stages of the process
  • to request supporting documents from applicants, when necessary
  • to comply with legal, contractual, administrative, or operational obligations

Sparkway does not sell your personal data.

3. Website forms and Netlify Forms

The forms on this website are processed through Netlify Forms, an external service used for website hosting and form submission management.

When you submit a form through this website, the information provided may be processed and stored by Netlify so that Sparkway can receive and manage your request, booking, or application.

This processing may involve the transfer of personal data outside Portugal or the European Economic Area, subject to the applicable data protection safeguards.

Netlify acts as a technical service provider for hosting, form processing, and support for the operation of the website.

4. Driver applications

When you apply to work with Sparkway as a driver, we collect the data necessary to review the application and contact you.

This data may include your name, email address, phone number or WhatsApp number, as well as confirmation that you have a valid driving licence, CMTVDE certification, and the right to work in Portugal.

This data is collected to assess whether your profile may be suitable for Sparkway and to contact you regarding the recruitment process.

If the application progresses, Sparkway may request supporting documents, such as proof of driving licence, CMTVDE certification, right to work, insurance, professional experience, or other documents necessary for compliance, verification, or operational purposes.

These documents will only be requested when necessary for the recruitment, verification, or onboarding process.

Application data may be retained during the recruitment process and for a reasonable period after its conclusion, should future opportunities arise or follow-up be required. If the applicant requests the deletion of their data, Sparkway will proceed with its deletion, unless it is necessary to retain certain information for legal, contractual, or legitimate business interest reasons.

5. How do we protect your personal information?

To help ensure the security of your personal information, Sparkway limits access to the data collected and uses trusted service providers for website hosting, form processing, email, WhatsApp communication, and business administration.

Your personal information may only be accessed by a limited number of people who need such access in order to respond to requests, manage bookings, review applications, or support Sparkway’s operations.

Notwithstanding these measures, when you provide personal information through the Internet, there is always a risk that it may be intercepted or used by third parties outside our control. Although we make reasonable efforts to protect your personal data and privacy, we cannot guarantee the absolute security of the information you make available through the Internet.

6. Who has access to your personal information and to what extent?

In addition to Sparkway, and for the purposes described above, your personal data may be accessed by external service providers that support the operation of the website, form processing, communications, email, WhatsApp, administration, or other services necessary for Sparkway’s activity.

We require such providers to process personal data securely and confidentially, using it only to the extent necessary to provide the respective services to Sparkway.

Other than in these cases, we do not sell, trade, or transfer your personal information to third parties for commercial purposes.

Your personal data may also be disclosed where required by law, regulation, legal process, or a competent authority.

7. WhatsApp and email

If you contact Sparkway by WhatsApp or email, we will use the contact details and information you provide to respond to your message and manage your request.

Please avoid sending sensitive personal documents by WhatsApp or email unless Sparkway specifically requests them and they are necessary for the process in question.

In order to improve the services offered, we may include links to third-party websites.

Third-party websites are not under Sparkway’s control, and Sparkway is not responsible for the content, security, or privacy practices of those websites.

We recommend that you read their respective privacy policies, as they may differ from ours.

9. Cookies

This website may use cookies or similar technologies to support the operation of the website, improve performance, or understand how visitors use the website.

A cookie is a small text file stored in your browser. Cookies may help the website function correctly or remember certain browsing preferences.

If you do not wish to allow cookies in your browser, you may configure it to reject cookies. Rejecting cookies may affect your ability to use some website features.

If analytics or marketing cookies are used, they must be managed in accordance with the applicable rules on cookies and consent.

10. Options and withdrawal

We provide ways for you to request access to, review, correction, update, or deletion of your personal data, as well as to request that we stop using your data for certain purposes, where applicable.

To protect your privacy and security, we may take reasonable steps to verify your identity before granting access, making corrections, or deleting information.

To exercise your rights, you may contact us at: batuta.cumplice@gmail.com.

If you have difficulty changing, correcting, or deleting your personal data, you may contact us for assistance.

You also have the right to contact the Portuguese supervisory authority, CNPD – Comissão Nacional de Proteção de Dados, if you have concerns regarding how your personal data is processed.

11. Legislation

The processing of personal data by Sparkway will be carried out in accordance with the Portuguese and European legislation in force, including the General Data Protection Regulation and Law No. 58/2019.

12. Notices, changes, and updates

Sparkway may change or update all or part of this Privacy Policy at any time, even where this is not required by applicable law or regulation.

All changes and updates will take effect after their publication in this part of the website.

You should therefore access this section of the website regularly in order to consult the updated version of our Privacy Policy.

13. Intellectual property rights

All content on this website, including text, images, design, or any other type of information that does not come from third parties, is the property of Sparkway or is used with authorisation.

This content is protected by applicable legislation on intellectual property and copyright.

Sparkway reserves the right to make changes to this content at any time, without any obligation to provide prior notice to users.

14. Contact us

For any questions regarding this Privacy Policy, privacy aspects of our services, or to make a complaint, please contact us at:

Batuta Cúmplice – Serviços de Suporte à Gestão, Lda.
Rua do Giestal, n.º 14, 2.º D
1300-276 Lisboa
Portugal

NIPC 516 778 188
batuta.cumplice@gmail.com

Last updated: 10 June 2026

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